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the)-22( weaknesses)-27( of)-48( the)-22( consumer\222s)-6( case,)-22( if)-29( any.)]TJ EMC /P <>BDC 0 -2.176 TD [(In)-48( order)-19( to)-48( be)-6( well)-43( prepared)-57( in)-45( the)-22( event)-25( that)-38( the)-22( merchant)-8( would)-35( face)-51( a)-32( suit)-32( and)-38( would)-35( then)-54( have)-8( to)]TJ EMC /P <>BDC 0 -1.235 TD [(attend)-43( a)-32( mediation)-18( session,)-38( it)-29( is)-43( crucial)-52( for)-9( the)-22( merchant)-8( to)-48( do)-6( his)-16( homework)-35( in)-45( advance.)-1( Thus,)-28( he)]TJ EMC /P <>BDC 0 -1.235 TD [(may)-52( find)-35( it)-29( beneficial)-11( to)-48( establish)-54( a)-32( clear)-9( complaint)-15( and)-38( claim)-20( management)-46( policy.)-48( Although)-53( the)]TJ EMC /P <>BDC 0 -1.235 TD [(structure)-51( of)-48( the)-22( management)-46( policy)-32( may)-52( depend)-17( on)-6( the)-22( nature)-47( and)-38( the)-22( scope)-38( of)-48( the)-22( operations)-37( of)]TJ EMC /P <>BDC 0 -1.235 TD [(the)-22( enterprise,)-41( merchants)-38( should)-54( minimally)-10( address)-31( the)-22( following)-51( questions)-14( when)-22( developing)-46( his)]TJ EMC /P <>BDC 0 Tw T* (policy:)Tj EMC /P <>BDC /CS1 cs 0.392 0.4 0.427 scn 8.6897 0 0 8.6897 60.8276 436.3449 Tm (a)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(Are)-15( calls)-71( with)-8( consumers)-39( recorded)-54(?)-15( With their)-55( consent)-69(?)]TJ EMC /P <>BDC 0 Tw -1 -1.5 Td (b)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(Are)-15( reliable)-63( notes)-54( of)-23( all)-71( communications)-62( and)-46( interventions)-45( with)-8( consumers)-39( taken)-54(?)-15( In)-23( which)-15( way)-8(?)]TJ EMC /P <>BDC 0 Tw -1 -1.5 Td (c)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(Is)-8( there)-7( a)-15( particular)-31( person)-14( or)-40( persons)-14( assigned)-69( full)-8(-)-24(time)-40( to)-23( complaint)-7( and)-46( claim)-24( management)-21( or)-40( is)-64( the)-39( file)-8( entrusted)]TJ EMC /P <>BDC 0 -1.5 TD [(with)-8( the)-39( representative)-21( who)-23( knows)-23( best)-39( about)-69( the)-38( facts)-31( of)-23( the)-39( case)-31(?)]TJ EMC /P <>BDC 0 Tw -1 -1.5 Td (d)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(Does)-23( the)-38( merchant)-46( wish)-71( to)-23( examine)-7( the)-39( goods)-62( which)-15( are)-55( the)-39( subject)-46( of)-23( the)-38( dispute)-62(?)]TJ EMC /P <>BDC 0 Tw -1 -1.5 Td (e)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(Does)-23( he)-31( want)-31( to)-23( give)-23( a)-15( mandate)-38( to)-23( an)-31( expert)-7(?)-15( How)-71( should)-54( he)-31( proceed)-30(?)]TJ EMC /P <>BDC 0 Tw -1 -1.5 Td (f)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(Is)-8( a)-15( response)-30( to)-23( the)-39( demand)-30( letter)-63( to)-23( be)-31( sent)-38(?)-15( In)-23( which)-15( cases)-31(?)-15( In)-23( which)-15( cases)-31( will)-41( the)-38( customer)-31( be)-31( contacted)-21( by)]TJ EMC /P <>BDC 0 Tw T* [(phone)-6(?)]TJ EMC /P <>BDC -1 -1.5 Td (g)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(Are)-15( third)-55( parties)-70( or)-40( witnesses)-39( involved)-46( in)-8( the)-39( matter)-23(?)]TJ EMC /P <>BDC 0 Tw -1 -1.5 Td (h)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(May)-40( compensation,)-68( other)-7( than)-54( monetary)-46( compensation,)-68( be)-31( offered)-30( to)-23( the)-38( consumer)-38( in)-8( order)-23( to)-23( settle)-39( the)-39( dispute)-62(?)]TJ EMC /P <>BDC /CS0 cs 0 scn 0.016 Tw 10.5517 0 0 10.5517 60.8276 296.069 Tm [(Once)-22( this)-32( policy)-32( is)-43( established,)-17( the)-22( following)-51( has)-35( to)-48( be)-6( done)-11( for)-9( each)-8( matter:)]TJ EMC /P <>BDC /CS1 cs 0.392 0.4 0.427 scn 0 Tw 8.6897 0 0 8.6897 60.8276 273.1035 Tm (a)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(establish)-54( the)-39( facts)-31( in)-8( dispute)-62( in)-8( chronological)-38( order)]TJ EMC /P <>BDC 0 Tw -1 -1.5 Td (b)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(prepare)-54( the)-39( documentary)-6( or)-40( material)-15( evidence)-69( \(ex.:)-55( invoices,)-38( correspondence,)-52( recordings,)-54( etc.\))]TJ EMC /P <>BDC 0 Tw -1 -1.5 Td (c)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(determine)-54( what)-31( are)-55( the)-39( practices)-70( of)-23( the)-39( sector)-63( in)-8( similar)-40( situations)]TJ EMC /P <>BDC 0 Tw -1 -1.5 Td (d)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(determine)-54( the)-39( position)-54( and)-46( the)-39( arguments)]TJ EMC /P <>BDC 0 Tw -1 -1.5 Td (e)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(quantify)-69( the)-39( claim)]TJ EMC /P <>BDC 0 Tw -1 -1.5 Td (f)Tj EMC /P <>BDC 0.008 Tw 1 0 Td [(fix a)-15( scale)-23( to)-23( calculate)-54( how)-23( much)-55( the)-39( merchant)-46( would)-31( be)-31( prepared)-69( to)-23( pay)-31( to)-23( settle)-39( the)-39( claim)]TJ EMC /P <>BDC /CS0 cs 0 scn 0.016 Tw 10.5517 0 0 10.5517 60.8276 184.9656 Tm [(Lastly,)-51( the)-22( merchant)-8( would)-35( be)-6( well)-43(-)-20(advised)-25( to)-48( hold)-51( regular)-6( meetings)-2( with)-45( legal)-6( counsel)-25( to)-48( take)-51( stock)]TJ EMC /P <>BDC 0 -1.235 TD [(of)-48( the)-22( claims)-49( subject)-8( to)-48( mandatory)-41( mediation.)-34( This)-52( will)-24( allow)-16( him)-36( to)-48( validate)-24( the)-22( legal)-6( framework)-39( of)]TJ EMC /P <>BDC 0 -1.235 TD [(his)-16( file)-16( and)-38( the)-22( strategy)-31( to)-48( adopt)-27( at)-48( the)-22( mediation)-18( session.)-38( If)-32( the)-22( merchant)-8( establishes)-57( a)-32( clear)]TJ EMC /P <>BDC 0 -1.235 TD [(complaint)-15( and)-38( claim)-20( management)-46( policy)-32( and)-38( ensures)-31( that)-38( it)-29( is)-43( well)-43( implemented)-41( in)-45( his)-16( enterprise,)]TJ EMC /P <>BDC T* [(these)-25( periodic)-28( meetings)-2( will)-24( be)-6( quick)-19( and)-38( efficient.)]TJ EMC /P <>BDC /CS1 cs 0.475 0.71 0.173 scn /TT0 1 Tf 0 -2.176 TD [(WHAT)-1( ARE)-7( THE BENEFITS)-55(?)]TJ EMC /P <>BDC /CS0 cs 0 scn /TT1 1 Tf T* [(Mandatory)-41( mediation)-18( offers)-28( definite)-11( benefits)-27( to)-48( the)-22( merchant.)-24( Firstly,)-56( the)-22( process)-28( is)-43( swift and)-38( cost)-48(-)]TJ EMC ET endstream endobj 7 0 obj <>/Font<>/ProcSet[/PDF/Text]/ExtGState 546 0 R/XObject 547 0 R>>/Rotate 0/StructParents 40/Type/Page/Tabs/S>> endobj 8 0 obj [35 0 R 34 0 R 33 0 R 32 0 R 31 0 R 30 0 R] endobj 9 0 obj <>stream /CS0 cs 1 scn 36 766.552 576 -694.552 re f /CS1 cs 0.392 0.4 0.427 scn 60.828 375.517 476.69 -0.621 re f /P <>BDC q 36 72 576 695 re W n BT /CS0 cs 0 scn /TT0 1 Tf 0.016 Tw 10.5517 0 0 10.5517 60.8276 757.2415 Tm [(efficient.)-41( In)-48( fact,)-51( the)-22( services)-39( of)-48( the)-22( mediator)-51( are)-26( free)-42( since)-19( his)-16( fees)-51( are)-26( assumed)-2( by)-3( the)-22( Minist\350re)]TJ ET EMC Q BT /P <>BDC /CS0 cs 0 scn /TT0 1 Tf 0.016 Tw 10.5517 0 0 10.5517 60.8276 741.7242 Tm [(de)-6( la)-46( Justice.)]TJ EMC ET /P <>BDC BT /CS1 cs 0 0 1 scn /TT0 1 Tf 0 Tw 8.6897 0 0 8.6897 123.5172 745.4483 Tm (24)Tj ET /CS1 CS 0 0 1 SCN 0.621 w q 1 0 0 1 123.5172 744.8276 cm 0 0 m 9.931 0 l S Q EMC BT /P <>BDC /CS0 cs 0 scn /TT0 1 Tf 0.016 Tw 10.5517 0 0 10.5517 133.4483 741.7242 Tm [( As)-9( for)-9( the)-22( consumer,)-38( he)-6( can)-35( only)-48( be)-6( satisfied)-38( to)-48( be)-6( offered)-5( the)-22( opportunity)-53( to)]TJ EMC /P <>BDC -6.882 -1.235 Td [(present)-18( his)-16( case)-6( to)-48( an)-6( impartial)-45( person)-2( without)-8( being)-25( subject)-8( to)-48( the)-22( usual)-22( judicial)-3( formalities)-32( before)]TJ EMC /P <>BDC 0 -1.235 TD [(the)-22( court.)-28( Secondly,)-21( a)-32( successful)-38( mediation)-18( allows)-45( the)-22( merchant)-8( to)-48( avoid)-22( the)-22( risk)-33( of)-48( seeing)-54( the)]TJ EMC /P <>BDC 0 -1.235 TD [(name)-28( of)-48( his)-16( enterprise)-25( associated)-43( with)-46( an)-6( unfavourable)-43( judgment,)-21( sometimes)-48( being)-25( cited)-6( out)-22( of)]TJ EMC /P <>BDC 0 -1.235 TD [(context,)-27( thus)-51( allowing)-35( him)-36( to)-48( protect)-2( his)-16( image.)-58( Thirdly,)-16( mediation)-18( is)-43( a)-32( flexible)-6( process,)-44( the)-22( parties)]TJ EMC /P <>BDC 0 -1.235 TD [(are)-26( free)-42( to)-48( negotiate)-4( the)-22( parameters)-2( of)-48( their)-55( settlement)-34( to)-48( achieve)-24( a)-32( mutually)-42( satisfying)-8( solution.)]TJ EMC /P <>BDC 0 -2.412 TD [(Moreover,)-28( since)-19( mediation)-18( is)-43( confidential,)]TJ EMC ET /P <>BDC BT /CS1 cs 0 0 1 scn /TT0 1 Tf 0 Tw 8.6897 0 0 8.6897 256.3448 654.8276 Tm (25)Tj ET q 1 0 0 1 256.3448 654.2069 cm 0 0 m 9.931 0 l S Q EMC BT /P <>BDC /CS0 cs 0 scn /TT0 1 Tf 0.016 Tw 10.5517 0 0 10.5517 266.2758 651.1035 Tm [( the)-22( information)-54( shared)-2( during)-45( the)-22( process)-28( cannot)-57( be)]TJ EMC /P <>BDC -19.471 -1.235 Td [(used)-8( in)-45( legal)-6( proceedings)-24( if)-29( mediation)-18( is)-43( unsuccessful.)-1( Lastly,)-51( the)-22( process)-28( may)-52( allow)-16( the)-22( merchant)]TJ EMC /P <>BDC 0 -1.235 TD [(to)-48( better)-31( understand)-56( the)-22( consumer\222s)-6( case)-6( and)-38( prepare)-25( accordingly)-2( for)-9( a)-32( trial)-36( should)-54( mediation)-18( fail.)]TJ EMC /P <>BDC 0 -1.235 TD [(However,)-12( this)-32( statement)-21( is)-43( subject)-8( to)-48( a)-32( caveat:)-11( even)-8( if)-29( the)-22( mediation)-18( session)-22( reveals)-12( the)-22( other)]TJ EMC /P <>BDC 0 -1.235 TD [(party\222s)-55( cards,)-42( one)-38( must)-9( always)-3( remember)-32( that)-38( the)-22( parties)-58( are)-26( required)-38( to)-48( participate)-34( in)-45( good)]TJ EMC /P <>BDC 0 Tw 0 -1.471 TD (faith.)Tj EMC ET /Link <>BDC BT /CS1 cs 0 0 1 scn /TT0 1 Tf 8.6897 0 0 8.6897 83.7931 587.1725 Tm (26)Tj ET q 1 0 0 1 83.7931 586.5518 cm 0 0 m 9.931 0 l S Q EMC BT /P <>BDC /CS0 cs 0 scn /TT0 1 Tf 8.6897 0 0 8.6897 93.7241 587.1725 Tm ( )Tj EMC /P <>BDC 0.016 Tw 10.5517 0 0 10.5517 96.2069 583.4483 Tm [(In)-48( other)-15( words,)-55( the)-22( merchant)-8( should)-54( not)-22( participate)-34( in)-45( the)-22( mediation)-18( session)-22( for)-9( the)-22( sole)]TJ EMC /P <>BDC -3.353 -1.235 Td [(purpose)-34( of)-48( verifying)-42( the)-22( solidity)-3( of)-48( the)-22( consumer\222s)-6( case,)-22( but)-22( rather)-35( attend)-43( with)-45( the)-22( sole)-48( objective)-54( of)]TJ EMC /P <>BDC T* [(trying)-26( to)-48( find)-35( a)-32( solution)-25( to)-48( the)-22( dispute.)]TJ EMC ET /P <>BDC BT /CS1 cs 0 0 1 scn /TT0 1 Tf 0 Tw 8.6897 0 0 8.6897 239.5862 558.6207 Tm (27)Tj ET q 1 0 0 1 239.5862 558 cm 0 0 m 9.931 0 l S Q EMC BT /P <>BDC 0.475 0.71 0.173 scn /TT1 1 Tf 0.016 Tw 10.5517 0 0 10.5517 60.8276 531.9311 Tm [(WHAT)-1( IS)-55( THE BOTTOM)-20( LINE)-16(?)]TJ EMC /P <>BDC /CS0 cs 0 scn /TT0 1 Tf 0 -2.176 TD [(One)-51( has)-35( to)-48( keep)-8( in)-45( mind)-9( that)-38( with)-45( the)-22( pilot)-48( project)-58( which)-32( subjects)-38( the)-22( claims)-49( arising)-55( from a)]TJ EMC /P <>BDC 0 -1.235 TD [(consumer)-22( contract)-31( to)-48( mandatory)-41( mediation,)-34( the)-22( legislator)-58( wants)-35( to)-48( promote)-38( the)-22( dialogue)-43( between)]TJ EMC /P <>BDC 0 -1.235 TD [(consumers)-51( and)-38( merchants.)-54( The)-42( merchant)-8( may)-52( participate)-34( in)-46( this)-32( dialogue)-44( in)-45( an)-6( effective)-41( manner)-22( by)]TJ EMC /P <>BDC 0 -1.235 TD [(establishing)-14( a)-32( clear)-9( complaint)-15( and)-38( claim)-20( mangement)-14( policy,)-48( which)-32( may)-52( also)-48( include)-8( a)-32( resolution)]TJ EMC /P <>BDC 0 -1.235 TD [(process)-28( which)-32( would)-35( take)-51( place)-22( before)-47( matters)-19( are)-26( submitted)-18( to)-48( the)-22( court.)-28( Such)-15( an)-6( approach)-7( allows)]TJ EMC /P <>BDC 0 -1.235 TD [(the)-22( merchant)-8( to)-48( quickly)-3( demonstrate)-30( the)-22( seriousness)-18( of)-48( his)-16( file,)-32( thus)-51( maximizing)-59( his)-16( chances)-41( of)]TJ EMC /P <>BDC T* [(achieving)-11( a)-32( profitable)-5( settlement.)]TJ EMC /P <>BDC 0 -2.176 TD [(A)-39( merchant)-8( can)-35( only)-48( derive)-42( benefits)-27( from the)-22( process,)-45( as)-3( establishing)-14( a)-32( dialogue)-43( with)-45( consumers)]TJ EMC /P <>BDC 0 -1.235 TD [(shows)-48( that)-38( he)-6( has)-35( a)-32( clear)-9( understanding)-16( of)-48( his)-16( customers\222)-48( needs.)]TJ EMC /P <>BDC 0 Tw 8.069 0 0 8.069 60.8276 367.4483 Tm ( )Tj EMC /LI <>BDC 1.615 -2.154 Td (1)Tj 0.03 Tc -0.03 Tw 0.615 0 Td (. )Tj EMC /P <>BDC /TT2 1 Tf 0 Tc 0.03 Tw 0.846 0 Td [(Regulation)-66( to)-12( establish)-54( a)-59( pilot)-12( project)-76( on)-42( mandatory)-45( mediation)-50( for)-64( the)-72( recovery)-12( of)-12( small)-52( claims)-13( arising)-55( out)-72( of)-12( consumer)]TJ EMC /P <>BDC 0 Tw 0 -1.231 TD (contracts)Tj EMC /LBody <>BDC /TT0 1 Tf 0.03 Tw 4.077 0 Td [(,)-30( CQLR,)-21( c.)-68( C)-47(-)-52(25.01,)-66( r.)-4( 1.)]TJ EMC /LI <>BDC 0 Tw -5.538 -1.231 Td (2)Tj 0.03 Tc -0.03 Tw 0.615 0 Td (. )Tj EMC /LBody <>BDC 0 Tc 0.03 Tw 0.846 0 Td [(In)-12( accordance)-62( with)-68( articles)-64( 28)-42( and)-24( 836)-24( of)-12( the)-71( Act)-17( to)-12( establish)-54( the)-71( new)-12( )]TJ EMC /P <>BDC /TT2 1 Tf [(Code)-71( of)-12( Civil)-35( Procedure)]TJ EMC /LBody <>BDC /TT0 1 Tf 42.692 0 Td [(,)-30( S.Q.)-76( 2014)-7( c.)-68( 1.)]TJ EMC /LI <>BDC 0 Tw -44.154 -1.231 Td (3)Tj 0.03 Tc -0.03 Tw 0.615 0 Td (. )Tj EMC /LBody <>BDC 0 Tc 0.03 Tw 0.846 0 Td [(According)-15( to)-12( section)-63( 1)-59( of)-12( the)-71( Regulation,)-19( the)-71( definition)-75( given)-72( to)-12( the)-72( expression)-11( \223consumer)-46( contract\224)-33( is)-47( that)-24( set)-51( out)-72( in)-68( article)]TJ EMC /LBody <>BDC T* [(1384)-7( of)-12( the)-72( )]TJ EMC /P <>BDC /TT2 1 Tf [(Civil)-35( Code)-71( of)-12( Qu\351bec)]TJ EMC /LBody <>BDC /TT0 1 Tf 15.154 0 Td [(,)-30( that)-24( is, \223)]TJ EMC /P <>BDC /TT2 1 Tf 4.308 0 Td [(a)-59( contract)-58( whereby)-67( one)-24( of)-12( the)-71( parties,)-29( being)-15( a)-59( natural)-20( person,)-50( the)-71( consumer,)]TJ EMC /P <>BDC -19.462 -1.231 Td [(acquires,)-20( leases,)-63( borrows)-59( or)-34( obtains)-7( in)-68( any)-3( other)-29( manner,)-24( for)-64( personal,)-41( family)-4( or)-34( domestic)-76( purposes,)-70( property)-24( or)-34( services)]TJ EMC /P <>BDC T* [(from the)-71( other)-29( party,)-37( who)-12( offers)-37( such)-42( property)-24( and)-24( services)-25( as)-21( part)-46( of)-12( an)-42( enterprise)-16( which)-59( he)-42( carries)-77( on.)]TJ EMC /LBody <>BDC /TT0 1 Tf 0 Tw 47.077 0 Td (\224)Tj EMC /LI <>BDC -48.538 -1.231 Td (4)Tj 0.03 Tc -0.03 Tw 0.615 0 Td (. )Tj EMC /LBody <>BDC 0 Tc 0.03 Tw 0.846 0 Td [(Prec.,)-3( note)-54( 1,)-12( s.)-68( 1.)]TJ EMC /LI <>BDC 0 Tw -1.462 -1.231 Td (5)Tj 0.03 Tc -0.03 Tw 0.615 0 Td (. )Tj EMC /P <>BDC /TT2 1 Tf 0 Tc 0.03 Tw 0.846 0 Td [(Rules)-59( of)-12( the)-72( Small)-38( Claims)-22( Court)]TJ EMC /LBody <>BDC /TT0 1 Tf 14.538 0 Td [(,)-30( Reg.)-42( 258/98)-19( \(Ont.\),)-12( s.)-68( 13.01.)]TJ EMC /LI <>BDC 0 Tw -16 -1.231 Td (6)Tj 0.03 Tc -0.03 Tw 0.615 0 Td (. )Tj EMC /LBody <>BDC 0 Tc 0.03 Tw 0.846 0 Td [(Prec.,)-3( note)-54( 2,)-12( art.)-16( 1.)]TJ EMC /LI <>BDC 0 Tw -1.462 -1.231 Td (7)Tj 0.03 Tc -0.03 Tw 0.615 0 Td (. )Tj EMC /LBody <>BDC 0 Tc 0.03 Tw 0.846 0 Td [(Pierre)-25(-)-52(Claude)-63( LAFOND,)-51( )]TJ EMC /P <>BDC /TT2 1 Tf [(L\222acc\350s)-71( \340)-59( la)-68( justice)-12( civile)-9( au)-42( Qu\351bec)-36( :)-30( portrait)-42( g\351n\351ral)]TJ EMC /LBody <>BDC /TT0 1 Tf 35.615 0 Td [(,)-30( Cowansville,)-3( \311ditions)-58( Yvon)-29( Blais,)-17( 2012,)-36( p.)]TJ EMC /LBody <>BDC 0 Tw -35.615 -1.231 Td (140.)Tj EMC /LI <>BDC -1.462 -1.231 Td (8)Tj 0.03 Tc -0.03 Tw 0.615 0 Td (. )Tj EMC /LBody <>BDC 0 Tc 0.03 Tw 0.846 0 Td [(Pierre)-25(-)-52(Claude)-63( LAFOND,)-51( )]TJ EMC /P <>BDC /TT2 1 Tf [(L\222acc\350s)-71( \340)-59( la)-68( justice)-12( civile)-9( au)-42( Qu\351bec)-36( :)-30( portrait)-42( g\351n\351ral)]TJ EMC /LBody <>BDC /TT0 1 Tf 35.615 0 Td [(,)-30( Cowansville,)-3( \311ditions)-58( Yvon)-29( Blais,)-17( 2012,)-36( p.)]TJ EMC /LBody <>BDC 0 Tw -35.615 -1.231 Td (138.)Tj EMC /LI <>BDC -1.462 -1.231 Td (9)Tj 0.03 Tc -0.03 Tw 0.615 0 Td (. )Tj EMC /LBody <>BDC 0 Tc 0.03 Tw 0.846 0 Td [(Pierre)-25( E.)-55( AUDET,)-25( \223La)-16( m\351diation)-50( 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